Customer Satisfaction Index (CSI)
STEP 1: Enter Customer Information
Once a repair has been completed, simply enter your customer's contact info into our template.
STEP 2: Customer Receives Email With Questionnaire
Your customer will receive an email from you thanking them for their business. The email will also provide an option to provide feedback.
STEP 3: Additional Options Provided
Once positive feedback is submitted (7 or higher), the system will direct your customers to the major online review sites.
STEP 4: Notification Sent
You will receive an email notification of feedback given and have the option to respond.
STEP 5: Detailed Reports
Get detailed reports for you and your potential partners.