Customer Satisfaction Index (CSI)

STEP 1: Enter Customer Information

Once a repair has been completed, simply enter your customer's contact info into our template. 

 
 
 

STEP 2: Customer Receives Email With Questionnaire

Your customer will receive an email from you thanking them for their business. The email will also provide an option to provide feedback. 

 
 
 
 

STEP 3: Additional Options Provided

Once positive feedback is submitted (7 or higher), the system will direct your customers to the major online review sites. 

 
 
 
 

STEP 4: Notification Sent

You will receive an email notification of feedback given and have the option to respond. 

 
 
 
 

STEP 5: Detailed Reports

Get detailed reports for you and your potential partners

 
 
 

UNDERSTANDING YOUR CSI/NPS SCORE